Send from the ticket
Message a customer on WhatsApp without leaving the ticket you are already reading.
Choose your help desk
FOR ZENDESK
WhatsApp, inside Zendesk
Witalker Suite adds proactive WhatsApp messaging to the ticket sidebar, the top bar, the nav bar and the user profile — so your agents never leave Zendesk to reach a customer.
Get it on the Zendesk MarketplaceWHAT IT DOES
Everything happens where your agents already work
Run campaigns
Name a campaign, pick recipients from your Zendesk users or import a CSV, and fill each template parameter per person.
A ticket for every notification
Each message sent can create its own Zendesk ticket, at a status you choose, so volume and outcomes live in the reports you already run.
Decide who picks up the reply
When a customer answers, the ticket that gets created goes to the group or agent you nominated.
Merge duplicate profiles
Find contacts by name or phone and consolidate duplicates, keeping the history from both.
Works with your automations
Reactive Messaging runs through Zendesk Integration Services, alongside the rules and automations you have already built.
GETTING STARTED
Three steps, all inside Zendesk
- 01 /
Install from the Marketplace
Witalker Suite by Witbor installs into your Zendesk Support instance.
- 02 /
Connect
An administrator pastes the Witbor key and authorises Sunshine Conversations, which is how replies come back.
- 03 /
Send
Message one customer from a ticket, or build a campaign from the nav bar.
PRICING
Start with a trial
Witalker Suite has its own plans, billed through Zendesk rather than through this console. The listing has the current tiers.
Trial first, then tiered plans — billed through Zendesk.
See it on the Zendesk MarketplaceFAQ
Frequently asked questions
No. Witalker Suite is a Zendesk app with its own setup, its own account and its own plans. The Intercom integration is a separate product with a separate console.
In the ticket sidebar, the top bar, the nav bar and the user profile.
Through Sunshine Conversations, which an administrator authorises during setup.
Yes. Every message goes out from a template, with a preview and its own parameters filled in per recipient, and Meta’s sample templates can be hidden from the list.