Terms and conditions
Last updated: September 2026
Witalker is an enterprise SaaS solution operated by WITBOR TECHNOLOGY LLC for managing business communications over WhatsApp. These terms govern your access to and use of it.
1. Scope and acceptance
These terms govern access to and use of Witalker, an enterprise SaaS solution from Witbor for managing communications over WhatsApp. In its version for Intercom, Witalker connects WhatsApp operations with Intercom and with other compatible communication or marketing tools, handles individual, scheduled and bulk communications, and routes recipients’ replies into Intercom. It is designed so that communications originating in different compatible tools can use a single WhatsApp number and recipients’ replies can be handled from Intercom, subject to the configuration, availability, permissions and policies of the third-party services involved. Whoever accepts these terms on behalf of an organisation — by subscribing, installing, configuring, starting a trial or using Witalker — declares they have sufficient authority to bind it.
2. Business use and requirements
Witalker is offered for business use only. You must maintain the accounts, licences, permissions, numbers, configurations and third-party services needed to operate it, including, as applicable, Meta/WhatsApp Business, an account and number enabled for the WhatsApp Business Platform, Intercom and any other platform you choose to integrate. The availability of particular features may depend on the capabilities, permissions, plans or configurations those third parties offer.
3. Subscription, trial and contracting
Witbor may offer Witalker on monthly, annual or other commercial terms, and may offer trial periods where these are available. The specific price, duration, included features, trial period and billing arrangement are those communicated to you at the time of contracting or set out in the applicable quotation, commercial order or agreement. Use of Witalker during any trial period is also subject to these terms.
4. Your responsibility for communications
Witalker is a configurable tool. Witbor does not determine the recipients, audiences, purpose, content, variables, templates or timing of the communications you send. You alone are responsible for deciding who you contact and why, and for the lawfulness and suitability of what you send. You must hold the contact numbers, legal bases, consents, authorisations and notices required by applicable law and by the policies of Meta/WhatsApp and any other service used. You are also responsible for handling and honouring opt-out, unsubscribe, block or stop requests from recipients.
5. WhatsApp, templates and messaging policies
You must use Witalker in accordance with the applicable Meta/WhatsApp terms and policies, including those covering consent, templates, message categories, service windows, content and permitted uses. A template being available in Witalker is not a guarantee that it will stay approved or remain usable. Meta/WhatsApp may review, approve, reject, pause or recategorise templates, and may limit or interrupt access to its services in response to breaches or unauthorised use. You are responsible for keeping your Meta/WhatsApp accounts, numbers and associated assets in good standing.
6. Prohibited uses
You may not use Witalker for unlawful, fraudulent, deceptive or abusive activity; to send unauthorised communications or spam; to infringe the rights of others; to compromise the security of the service; to attempt unauthorised access; or for any activity prohibited by the terms or policies of Meta/WhatsApp, Intercom or other integrated services. You may not use it to transmit information or carry out activity whose use over WhatsApp is prohibited or restricted by the applicable policies.
7. Delivery and processing of messages
Witalker processes and sends communications through third-party services. Witbor does not guarantee that a message will be received, read or processed by its recipient, or that delivery will happen within any particular time. Delivery can be affected by Meta/WhatsApp, the state of your number or account, template availability, recipient restrictions, connectivity, external services, third-party policies and other circumstances outside Witbor’s reasonable control. In some technical circumstances the final outcome of a send cannot be determined with certainty; Witalker may apply mechanisms intended to reduce the risk of duplicate messages before retrying.
8. Customer data
You retain your rights over your data, audiences, configurations, templates and any other information provided or processed through Witalker. Witbor processes that information only as needed to provide, maintain, protect and support the service, administer the contractual relationship and comply with applicable legal obligations. Witbor does not sell recipient data and does not use the content or information processed through Witalker for its own advertising or commercial profiling, nor to train artificial-intelligence features.
9. Third-party services and integrations
Witalker depends on and interacts with third-party services, including Meta/WhatsApp, Intercom, infrastructure and payment providers and, where applicable, other communication, marketing or technology tools you configure. Use of those services is subject to their own terms, policies, permissions, pricing and conditions. Witbor does not control or guarantee their availability or continuity, the approval or persistence of templates, message delivery, the availability of numbers or accounts, the persistence of APIs or features, or the decisions, restrictions or policies those providers adopt. Changes made by third parties may require Witalker features to be modified, replaced, limited or discontinued.
10. Intellectual property
Witalker, including its software, interface, documentation, architecture, trade marks, designs and features, belongs to Witbor or to its respective licensors. Subscribing grants you a limited, non-exclusive, non-transferable and revocable right to use Witalker for the contracted period. Nothing in these terms transfers ownership of Witalker, its source code, architecture or technology.
11. Support and availability
Unless separately agreed in writing, Witalker does not include a contractual service level for availability, message delivery, response times or resolution. Witbor will make commercially reasonable efforts to keep the service available and to provide support under the plan you contracted. Interruptions or limitations at Meta/WhatsApp, Intercom or other external services are not in themselves unavailability attributable to Witbor. Support: support.witalker@witbor.com.
12. Suspension and termination
Witbor does not generally monitor the audiences, recipients, content or communications you send through Witalker; you are responsible for using it in accordance with applicable law, these terms and the policies of the relevant third-party services. Witbor may nevertheless suspend access in whole or in part where it becomes reasonably aware of unlawful, fraudulent or abusive use; of a material breach of these terms or of applicable third-party policies; where there is a reasonable risk to the security or integrity of the service, of other customers or of its technology providers; for non-payment; or where suspension is necessary to comply with a legal obligation or the requirement of a competent authority. Where circumstances allow, Witbor will try to notify you and give you a reasonable opportunity to put the matter right.
13. Changes to the service
Witbor may update, modify, add, replace or withdraw Witalker features to maintain or improve the service or to adapt it to technical, regulatory, commercial or third-party changes.
14. Disclaimer of warranties
To the fullest extent permitted by applicable law, Witalker is provided "as is" and "as available". Witbor does not warrant uninterrupted or error-free operation, the delivery or receipt of every message, any particular commercial result, or continued compatibility with third-party platforms, APIs or services.
15. Limitation of liability
To the fullest extent permitted by applicable law, Witbor is not liable for lost profits, lost revenue or earnings, lost opportunities, business interruption, reputational harm, or indirect, special, incidental, consequential or punitive damages arising from the use of or inability to use Witalker. Except where liability cannot lawfully be limited, Witbor’s total cumulative liability arising from Witalker will not exceed the amounts you actually paid for Witalker in the twelve (12) months before the event giving rise to the claim.
16. Indemnification
You will hold Witbor harmless against third-party claims arising from the content or purpose of the communications you send; the audiences or recipients you select; missing consents, authorisations, notices or legal bases; failure to honour opt-out or stop requests; breach of applicable laws or of the policies of Meta/WhatsApp or other providers; or use of Witalker contrary to these terms.
17. Force majeure
Neither party is responsible for delays or failures caused by events reasonably outside its control, including widespread failures of the internet, of technology infrastructure, of telecommunications or of essential third-party services.
18. Changes to these terms
Witbor may update these terms to reflect changes in Witalker, its integrations, providers, commercial practices or legal requirements. Material changes will be communicated by reasonable means and will apply from the date indicated or to future periods, as applicable.
19. Entity, governing law and contact
Contracting entity: WITBOR TECHNOLOGY LLC, 1820 N Corporate Lakes Blvd, #108ª, Weston FL 33326. Governing law and jurisdiction: the United States of America. Questions about these terms can be sent to support.witalker@witbor.com.