Privacy policy
Last updated: September 2026
This policy describes how WITBOR TECHNOLOGY LLC processes information in connection with Witalker.
1. Scope
Witalker is an enterprise solution for managing communications over WhatsApp and connecting them to customer support platforms and other compatible tools. For information about the recipients of those communications, you decide who to contact, what information to use and for what purpose.
2. Roles
As a general rule, for the personal data of recipients processed through Witalker, you act as controller and Witbor acts as processor, processing that data to provide the service following your instructions and configuration. Witbor may act as controller for information needed to administer its own relationship with you, including account, user, billing, security, fraud-prevention, support and legal-compliance information.
3. Information Witalker processes
Witalker may process: business and contact information needed to administer accounts, users, billing and support; phone numbers and variables used to carry out communications; technical identifiers for contacts, messages, conversations, campaigns and external services; metadata needed to record and manage sends, deliveries, statuses and events; configuration and integration information needed to connect the services you use; and technical and security data needed to authenticate users, protect the service and diagnose its operation.
4. Conversation content
Witalker does not persistently retain the content of WhatsApp conversations. The service processes the information needed to transport, link and manage interactions between the integrated services, but the full content of conversations stays in the corresponding services, such as WhatsApp and Intercom.
5. Communications and campaigns
To carry out individual, scheduled or bulk communications, Witalker may temporarily process the phone numbers and variables needed to personalise and perform the sends. That data is kept for a limited period and then deleted under the service’s retention policies. Currently, campaign phone numbers and variables are deleted automatically after thirty (30) days. Witalker may retain certain identifiers, statuses and event metadata that contain no conversation content, to provide traceability, security, operation and an operational history.
6. Purposes of processing
Witbor processes information to provide and operate Witalker; authenticate users; configure and maintain integrations; process communications; link replies and conversations to the corresponding systems; record operational statuses and events; prevent duplicates and errors; maintain the security and operation of the service; provide support; administer subscriptions and billing; and comply with applicable legal obligations.
7. Providers and third-party services
To provide Witalker, Witbor uses or integrates third-party technology services that may process information as needed to provide their respective features. These may include Meta/WhatsApp, Intercom, infrastructure providers, Stripe and other tools or services you choose to connect to Witalker. Each provider is subject to its own terms and privacy policies. Witbor seeks to limit access to and processing of information to what is reasonably necessary to provide the corresponding features.
8. Security
Witbor applies reasonable technical and organisational measures to protect information processed through Witalker against loss and unauthorised access, use, alteration or disclosure. Stored information requiring protection is held under appropriate encryption, and credentials for external services are protected by controls designed to prevent their exposure to unauthorised users. No information system can guarantee absolute security.
9. Data minimisation
Witalker is designed to limit the information it retains persistently. In particular, the service prioritises operational identifiers and metadata over storing conversation content, and limits in time the retention of information needed to carry out communications.
10. Retention and deletion
Witbor keeps information for as long as needed to provide Witalker, maintain the security and integrity of the service, meet applicable obligations and serve legitimate operational purposes. Phone numbers and variables used to run campaigns are kept temporarily and are currently deleted automatically after thirty (30) days. Witalker may keep certain identifiers, metadata and content-free event history for as long as needed to operate the service and provide traceability, security and support. When the relationship ends or an integration is revoked, Witbor will stop processing new information through that connection and will delete or de-identify personal data that is no longer needed, within a reasonable period and subject to applicable legal, security or retention obligations.
11. International transfers and processing
Witbor and the technology providers used to deliver Witalker may operate infrastructure or process information from different countries. Where applicable, Witbor will adopt the reasonable measures or mechanisms required by the relevant rules for international processing or transfer of data.
12. Your responsibility
You are responsible for giving your recipients the corresponding privacy notices and for holding the legal bases, permissions, consents and authorisations required to provide and process their data through Witalker and the integrated services. You are also responsible for meeting obligations relating to data-subject rights, opt-out requests and other requirements arising from applicable law and policies.
13. Rights and requests
Requests from individuals about information processed through a customer’s communications should in principle be directed to the organisation that sent the communication. Witbor will cooperate reasonably with its customers, where appropriate, to handle valid requests under applicable law.
14. Security incidents
Witbor maintains reasonable procedures for handling security incidents affecting information processed through Witalker, and will make the notifications required under applicable law and contractual obligations.
15. Changes to this policy
Witbor may update this policy to reflect changes in Witalker, its providers, practices or legal requirements. The current version states its update date.
16. Contact
Controller and registered address: WITBOR TECHNOLOGY LLC, 1820 N Corporate Lakes Blvd, #108ª, Weston FL 33326. Privacy enquiries: privacy@witbor.com.