Refund and cancellation policy
Last updated: September 2026
1. Trial periods
Where Witbor offers a Witalker trial period, its duration, features and conditions are those stated when it starts. Unless expressly stated otherwise, a trial period does not in itself create an obligation to subscribe afterwards.
2. Monthly card subscriptions
Monthly subscriptions paid by card renew automatically until cancelled, where this is stated at the time of contracting. You can cancel future renewals using the mechanism available in your account or by asking through the billing channels Witbor indicates.
3. Local or period-based invoicing
Where you contract Witalker through local invoicing or on a quarterly, half-yearly, annual or other agreed basis, cancellation must be requested before the next renewal, under the conditions of the applicable commercial order or agreement.
4. Refunds
Amounts for periods already started or paid are not refundable, except where applicable law requires otherwise or Witbor expressly agrees an exception in writing. Cancelling prevents future charges and renewals; it does not create a pro-rata refund for the period already paid.
5. Third-party charges
Charges from Meta/WhatsApp or other third-party services are not necessarily part of the price of Witalker. Where those charges are contracted or invoiced to you directly by the relevant provider, their cancellation, modification or refund is subject to that third party’s conditions. Where Witbor expressly invoices any of them on your behalf, the conditions stated at the time of contracting apply.
6. Price changes
Witbor may change Witalker prices for future periods on reasonable notice. Changes do not affect periods already paid.
7. Contact for cancellations and billing
Cancellations and billing: us_billing@witbor.com.